Customer Service & Support

At Ethixs, we believe great service starts with real relationships. That’s why every client is paired with a Dedicated Account Manager—your go-to expert who doesn’t just know your company’s name, but truly understands your business, your people, and your goals.

Forget the phone trees and generic help desks. You’ll have a single point of contact who’s in your corner for everything from last-minute enrollment fixes to complex claim concerns. They’re a true extension of your HR team—only without adding to your payroll.

Whether you prefer a quick email, a phone chat, or a virtual meeting with your morning coffee, your account manager is just a message away. We meet you where you are and communicate on your terms.

We don’t wait for problems to pop up—we stay one step ahead. From compliance reminders to benefits strategy check-ins, your account manager will reach out with timely insights, helpful nudges, and smart suggestions that make your job easier.

We don’t do cookie-cutter service. Your account manager learns the ins and outs of your team, your culture, and your benefits philosophy. They’ll speak your language—and they’ll make sure your employees feel supported, heard, and cared for.